The Canadian Privacy Law Blog: Developments in privacy law and writings of a Canadian privacy lawyer, containing information related to the Personal Information Protection and Electronic Documents Act (aka PIPEDA) and other Canadian and international laws.
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About this page and the author
The author of this blog,
David T.S. Fraser, is a Canadian privacy lawyer who practices with the
firm of McInnes Cooper. He is the author of the Physicians' Privacy Manual. He has a national and international practice advising corporations and individuals on matters related to Canadian privacy laws.
For full contact information and a brief bio, please see David's profile.
Please note that I am only able to provide legal advice to clients. I am not able to provide free legal advice. Any unsolicited information sent to David Fraser cannot be considered to be solicitor-client privileged.
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The views expressed herein are solely the author's and should not be attributed to his employer or clients. Any postings on legal issues are provided as a public service, and do not constitute solicitation or provision of legal advice. The author makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the information contained herein or linked to. Nothing herein should be used as a substitute for the advice of competent counsel.
This web site is presented for informational purposes only. These materials do not constitute legal advice and do not create a solicitor-client relationship between you and David T.S. Fraser. If you are seeking specific advice related to Canadian privacy law or PIPEDA, contact the author, David T.S. Fraser.
Friday, July 02, 2004
Article: Breach of trust -- it's about keeping customers
This is a slightly older article, but I just happened across it today. It highlights something that I try to drill into my clients. Protecting customer personal information is not just about compliance, it is about keeping customers.
Breach Of Trust May 3, 2004
Data breaches are a constant threat and put companies in danger of losing their most valuable asset: customer trust
By George V. Hulme
When Christina Guilbert got a call from her bank in March about an attempt to steal money from her account, she was alarmed--and suspicious. How could someone access her account from an automated teller machine in England when her ATM card was in her home in Boston? Was the caller really a bank representative or a thief fabricating a story in an attempt to get account information from her? "With all of the scams on the Internet, I knew they could try the same thing using the phone," Guilbert says.
Guilbert had the bank rep confirm his identity by providing information on a recent transaction on her account. The bank blocked the attempted withdrawal, but Guilbert, who works at a public-relations firm, still doesn't know how the overseas thief got her account information. Guilbert's faith in doing any kind of business online has been destroyed. "I was concerned about shopping online before; now I won't shop online at all," she says. ...
Labels: information breaches
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