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The author of this blog, David T.S. Fraser, is a Canadian privacy lawyer who practices with the firm of McInnes Cooper. He is the author of the Physicians' Privacy Manual. He has a national and international practice advising corporations and individuals on matters related to Canadian privacy laws.

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The views expressed herein are solely the author's and should not be attributed to his employer or clients. Any postings on legal issues are provided as a public service, and do not constitute solicitation or provision of legal advice. The author makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the information contained herein or linked to. Nothing herein should be used as a substitute for the advice of competent counsel.

This web site is presented for informational purposes only. These materials do not constitute legal advice and do not create a solicitor-client relationship between you and David T.S. Fraser. If you are seeking specific advice related to Canadian privacy law or PIPEDA, contact the author, David T.S. Fraser.

Saturday, June 25, 2005

How secure are India's call centres? 

The BBC is asking "how secure are India's call centres?", after the widely-reported story that a British journalist was able to buy personal information from a call centre employee:

BBC NEWS | South Asia | How secure are India's call centres?:


Tougher laws

The worker could also face prosecution for theft, cheating and criminal breach of laws under the country's archaic penal code.

There is now talk of a comprehensive employee data base

The offender can even be sued for damages up to $225,000 to be paid to people affected by the leakage of information. But experts say that India's information technology laws are largely skewed towards checking e-commerce fraud, and do not give adequate attention to data protection.

'India needs a dedicated data protection law to check crimes as leakage of information from call centres,' says Pavan Duggal. "


6/25/2005 07:07:00 AM  :: (1 comments)  ::  Backlinks
The following articles will give a clear picture of the existence of the Data Protection Law in India:

(1) The existence of the Data Protection laws in India-

(2) The need to satisfy the requirements of Constitution of India-

(3) The Privacy and Data rights of netizens-

(4) The need and manner of Data Protection-

It is surprising that despite the proven fact of "sufficient Data Protection Law" in India, we are facing the tremendous pressure of foreign countries.


Praveen Dalal
Arbitrator, Consultant and Advocate
Delhi High Court
Telephone No: 9899169611
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