The Canadian Privacy Law Blog: Developments in privacy law and writings of a Canadian privacy lawyer, containing information related to the Personal Information Protection and Electronic Documents Act (aka PIPEDA) and other Canadian and international laws.
The author of this blog, David T.S. Fraser, is a Canadian privacy lawyer who practices with the firm of McInnes Cooper. He is the author of the Physicians' Privacy Manual. He has a national and international practice advising corporations and individuals on matters related to Canadian privacy laws.
For full contact information and a brief bio, please see David's profile.
The views expressed herein are solely the author's and should not be attributed to his employer or clients. Any postings on legal issues are provided as a public service, and do not constitute solicitation or provision of legal advice. The author makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the information contained herein or linked to. Nothing herein should be used as a substitute for the advice of competent counsel.
This web site is presented for informational purposes only. These materials do not constitute legal advice and do not create a solicitor-client relationship between you and David T.S. Fraser. If you are seeking specific advice related to Canadian privacy law or PIPEDA, contact the author, David T.S. Fraser.
Sunday, May 14, 2006
In this recent finding, the Commissioner dealt with a complaint by a bank customer who had contacted his bank asking not to be marketed to but subsequently was contacted a number of times by his branch about products and services.
The bank informed the Commissioner that there are two circumstances where the customer may be contacted notwithstanding a "do not solicit" flag on his or her file: (a) in-branch generated sales leads and (b) leads developed by data mining but taking advantage of service-related communication opportunities such as GIC and mortgage renewals.
The Commissioner considered that the bank had not followed the consent principle 4.3 and determined the complaint to be well-founded and resolved.
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